where can I purchase locally? - unfortunately we're only an online retailer (not a manufacturer or distributor) and do not have any other distribution other than the web site. You can always try contacting the manufacturer of the tape you are interested in to see if they may have a local distributor in your area. Here are some links for the contact information to several manufacturers whose products we carry:
what payment methods do you accept? - in our checkout process we currently accept Visa, MasterCard, Discover, and American Express as payment options. You can also choose to pre-pay for an order with a check or money order. We also give you the choice to ship an order immediately if you choose UPS C.O.D. (UPS adds on an extra charge for this service). Besides our checkout process we also support both PayPal and Google Checkout. We currently only accept purchase orders from government and educational institutions if the merchandise total not including shipping is greater than $50 (payment terms must also be specified as NET 30 and the shipping charge must be indicated on the purchase order so please add the items you want into your shopping cart and enter in your destination zip code and click 'calculate' so that your shipping charge can be determined - please note that you do not need to proceed through checkout in order to calculate your shipping charge). Also please note that there will be a $25 fee applied for any UPS COD check which is dishonored.
can I change or cancel my order? - as long as your order has not been processed by our distributor for shipment you can email us with changes to your order; however no guarantees can be made as to changing your order before it is shipped since tape may have already been cut to width for your order. Orders can also be canceled before shipment; however a credit may appear on your credit card statement since credit cards are billed right before an order is processed for shipment.
where do you ship? - we currently only ship to addresses in the United States (including APO/FPO addresses), Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and Canada. For addresses within Hawaii, Alaska and Puerto Rico 'UPS 3 Day Select' is not a valid option. Please click
here for other international shipping quotes.
how do you determine the cost of shipping? - all shipping is based on the weight and destination of the items being shipped. To determine the shipping cost related to the items in your shopping cart please select your preferred shipping method and enter your shipping zip code
here.
when will my order ship? - orders are sent to our distributor between 8am to 3pm EST (Eastern Standard Time) Monday through Friday - some products need to be cut to width or material shipments may be delayed so please specify a 'must arrive by date' during the checkout process if applicable (or after your order has been placed you can reply to your order confirmation email with a date your order must arrive by). Also if you are ordering a non-stock special order item or an order currently on backorder the dates we display on the web site are estimates and can not be guaranteed since we do not currently have material in stock for those. The shipping method of an order will not be upgraded to an expedited method unless a 'must arrive by' date was entered during the checkout process and we did not email back within 2 business days that the date could not be met. If a 'must arrive by date' is not specified and we have not shipped your order within 7 business days we will email you with an updated shipping status.
can I change the shipping method for my order after it has been placed? - as long as we receive and read the email before the shipping carrier has picked up the order we can change the chosen shipping method and update the shipping charge appropriately. It is understood that the customer is aware of the cost of shipping associated with the method they have asked for since all shipping method costs are displayed during the checkout process.
has my order shipped / can I track it? - please check our
order status page for the current status of your order including tracking details from the shipping carrier.
what happens if an incomplete or an incorrect shipping address was entered? - the shipping carrier will charge us for the delivery attempt so if you want the package resent the original shipping charge will be debited from your card again or if you no longer need the items the full merchandise subtotal minus the shipping charge will be credited back to your card.
what happens if incorrect items are sent or items are missing from the shipment? - we will issue a return label to have any incorrect items sent back to us and we will re-ship the correct items out. If, because of the delay, the items are no longer needed we will issue a refund for the items and their original shipping cost. Because of the high cost of expedited shipping we do not upgrade the shipping method from that chosen on the original order when the new items are sent out. If the tape received is not the same width/length as that ordered please contact us (you have 30 days to inspect the shipment from the date of delivery). Please remember though that most tape is cut 24mm per 1 inch of tape width so a 4 inch roll will be cut to 96mm. If the tape is not within a few mm of the stated cut size please let us know. Also if the length received is short by more than a few percentage points please also contact us so a refund can be issued for the shortage.
can I use my own UPS account number to ship? - our distributor requires orders to be for over $150 and for tape to be ordered in full case quantities before an order can be processed using a customer's UPS account number. Once these requirements are met an entry box will show up on the shopping cart page which will allow you to enter your UPS account number. Please note that if UPS charges back the shipping charges to our distributor for any reason (e.g. a typo in the account number) then the credit card the order was placed with will automatically be billed for those shipping charges and an email will be sent indicating the amount charged. The is due to the fact that by the time our distributor is notified of the charge it has already appeared on their statement and it is to late to reverse it.
can I get a copy of my order receipt? - yes, please use the
contact form on the site to make this request and a copy will be emailed to the email address entered when the order was placed.
how do I return items from an order? - for non special-order products ordered on this site we will provide to the purchaser a refund or exchange so long as the merchandise returned is new, unused, returned to FindTape.com within 30 days of the date of delivery, and prior to the return an RMA# has been received from FindTape.com (please email us the details of the return to
returns@findtape.com so that an RMA can be issued). The merchandise should be returned freight prepaid (customer's own expense) and the original shipping charge will not be returned unless incorrect merchandise was sent, if the merchandise was sent to the wrong location, or if the merchandise was damaged in transit. If the shipment was damaged in transit you must file a report with UPS or USPS in order for us to initiate a claim. Any product not returned due to quality issues will have a 15% re-stocking fee applied since either rolls were cut to width from log rolls and now pre-cut rolls have to be put back into stock instead of having a full log roll available to cut to any width ordered or for pre-cut rolls replenishment stock may have been ordered. In order for a refund to be given on merchandise that you believe is defective or does not live up to the specifications noted on the web site the used tape (or a majority of the tape) must be returned so that we can send it to the manufacturer for testing. The cost of shipping will not be returned if the manufacturer deems the product as within specifications. If an ordered tape is outside of the 30 day return period, but within its stated shelf life, and you believe it is not up to specification then the manufacturer's warranty will apply. It is the customers responsibility to ensure that the product and color work in their application based upon the information on the web site (this is especially true for large multiple case orders that need to be cut to width; for those orders product can only be returned if the item does not match the specifications noted on the web site).
