STANDARD SIZE PRODUCTS RETURN POLICY (US):
The original purchaser may return standard size, unused and unopened products within 30-days of the date-of-delivery, for a refund or product exchange. You must obtain a Return Merchandise Authorization (RMA) number from FindTape.com prior to sending the item(s) back. Use the contact form to process your RMA.
Return shipping must be prepaid at the purchasers’ expense. The original shipping charge will be reimbursed ONLY IF; (1) the incorrect product was sent, or (2) the product was sent to a location other than the address supplied by the purchaser, or (3) the product was damaged in transit. If the product was damaged in transit you will be required to initiate a claim with the shipper to receive a shipping cost refund. Please note that returns sent with postage due will be returned to sender. Our shipping department cannot accept back packages with postage due.
Products returned will be subject to a 15% restocking fee. The restocking fee will not apply to products returned for quality issues. Products will be sent to the manufacturer for quality evaluation. The purchaser should return all or most of the product so a full evaluation can be completed by the manufacturer. Shipping costs will not be refunded if the manufacturer deems the product is within specification and/or meets quality standards.
FindTape.com will not accept product returns after 30-days of the date-of-delivery. It is the responsibility of the purchaser to ensure the product’s color/adhesive/size/style work in their application based upon the specification and/or information available on FindTape.com.
Returns after 30-days and before the end of the product’s stated shelf life are subject to the manufacturer warranty. The purchaser should contact the manufacturer directly with quality questions and/or return authorization information.
STANDARD SIZE PRODUCTS RETURN POLICY (INTERNATIONAL):
Option 1: FindTape.com can assist the purchaser with the return of standard size products by using a shipping consolidator to process the package(s). The shipping consolidator will provide an in-country address and will calculate the appropriate customs/duties required to be paid for the shipment. FindTape.com will deduct 100% of the original outbound shipping charge to any refund given. Use the contact form to request a return authorization and arrange for pickup. All other STANDARD SIZE PRODUCTS RETURN POLICY (US) statements apply.
Option 2: The purchaser may return the products directly to the manufacturer’s facility/warehouse in the U.S. Use the contact form to request the address to make a direct shipment. The package(s) must be sent Delivered Duty Paid (DDP) or the package(s) will be refused. All other STANDARD SIZE PRODUCTS RETURN POLICY (US) statements apply.
SPECIAL ORDER SIZE PRODUCTS RETURN POLICY:
Special order size products are not returnable and not cancellable if the materials have been ordered or cut prior to receiving the cancellation request. See the Cancel or Change Order Policy for more information.