For non-special-order products ordered on this site we will provide to the purchaser a refund or exchange so long as the merchandise returned is unused, unopened if retail-packed, returned to FindTape.com within 30 days of the date of delivery, and prior to the return an RMA# has been received from FindTape.com (please use the contact form
to let us know the details of the return so that an RMA can be issued). Please do NOT send back tape without first obtaining an RMA # along with the appropriate address to send it back to. The merchandise should be returned freight prepaid (customer's own expense) and the original shipping charge will not be returned unless incorrect merchandise was sent, if the merchandise was sent to the wrong location, or if the merchandise was damaged in transit. If the shipment was damaged in transit you must file a report with UPS or USPS in order for us to initiate a claim.
Any product not returned due to quality issues will have a 15% restocking fee applied since either rolls were cut to width from log rolls and now pre-cut rolls have to be put back into stock instead of having a full log roll available to cut to any width ordered or for pre-cut rolls replenishment stock may have been ordered. In order for a refund to be given on merchandise that you believe is defective or does not live up to the specifications noted on the web site the used tape (or a majority of the tape) must be returned so that we can send it to the manufacturer for testing. The cost of shipping (and any certificate of conformance charges if applicable) will not be returned if the manufacturer deems the product to be within specifications. If an ordered tape is outside of the 30 day return period, but within its stated shelf life, and you believe it is not up to specification then the manufacturer's warranty will apply. It is the customers responsibility to ensure that the product and color work in their application based upon the information on the web site (this is especially true for large multiple case orders that need to be cut to width; for those orders product can only be returned if the item does not meet the specifications noted on the web site).
INTERNATIONAL ORDERS ONLY: to save you the trouble of shipping internationally back to us and having to figure out the appropriate customs/duties to pay we can instead have you ship box(es) back to a shipping consolidator we use in your country. To then get the box(es) back to the appropriate converter's location that shipped the rolls originally we would deduct 75% of the original outbound shipping charge before processing the return credit. If you'd like to instead ship back directly to the appropriate converter's warehouse in the U.S. just email us back for that address; just make sure it is shipped DDP (Delivered Duty Paid) to them since they can not make payment at time of delivery and would have to refuse the shipment otherwise.
PICKUP ORDERS ONLY: Please note pickup orders are charged at the time the order is processed and packed up. If an order is not picked up a return credit can be processed for merchandise which is returnable; minus our converter's 15% restocking fee as noted above.